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Enrolling a Resident

Watch to learn how to add a new Resident from the dashboard and property and updating occupancies for units. Step-by-step instructions are included below the video.

  1. Login: Save.livable.com/login
  2. Locate property: On the left side of your Livable Pro Dashboard, locate the property under the Properties Listing.
  3. Select Residents: In the top right corner of the property dashboard, click on the "Residents" tab.
  4. Click on "Enroll Resident": In place of the Resident name, you will see "Enroll Resident."
    1. If the unit has an enrolled resident, you will need to schedule their move-out before enrolling a new resident.
    2. If the resident's move-out is scheduled for a future date, you can schedule the new Resident's move-in/enrollment by clicking on the "Residencies status" dropdown and then selecting "Future residents."
    3. See our "Resident Move-Out & Final Statement" article for more information on scheduling Resident move-outs.
  5. Input the Resident Details: Name, Email, and Phone number
    1. The Resident Email is important; the Resident will not receive a Livable Pro invite or monthly statements electronically without a valid email on file. This may result in a paper invite and the use of a monthly paper statement;  each invite and monthly statement carries a fee of $2. 
  1. Enter the Bill Start Date: Residents will not receive charges without a Billing Start Date.
    1. The Billing Start Date is a date that lets our system know when the resident becomes responsible for usage. This date is the first day that the resident will be billed for utility usage; it can be as early as their move-in date, but not prior.
  2. Enter the Give Access On Date: This date will default to the move-in date.   
    1. If an email was input, you will need to select which date you want the email invitation to be sent to the resident. This will be the first day the resident will be able to access their Livable Portal.


Important notes:

  • Paper Invites are paid by the Property Manager.
  • Paper statements are paid by the Property Manager, billed to the resident on their next statement, and then reimbursed to the Property Manager.
  • Utility Caps will only apply to that specific utility, not the entire statement. You can use Statement Caps to cap the entire statement.
  • "Opt-out" can be used when a resident is not responsible for paying certain utilities through Livable Pro.