This guide provides a comprehensive walkthrough of the Resident portal on Livable, detailing the features and information accessible to residents.
Upon logging in, residents are greeted by the dashboard.
Step 1: Review the dashboard. It displays crucial information such as the occupants living in the unit, lease and billing dates, and the tenant's current balance.
Scrolling down reveals three additional sections available to residents.
Step 2: Access the transaction history page. This page presents all utility charges, fees for items like paper statements, credits from set utility caps, and other charges on a monthly basis.
The next section is the statement section.
Step 3: Navigate to the statement section. It provides a historical record of all billing periods. Open any month to view the full statement and breakdown. For further details, open the allocation table to understand the charges.
The final section is the bill storage section.
Step 4: Visit the bill storage section. Here, all actual bill files are stored, offering residents full transparency by allowing them to view the actual bill file and see the real bill.