Reimbursements Explained:
Once a utility is allocated and posted as a charge on the 1st of the month, Residents have until the 21st of the month to pay their bills. They incur late fees on the 23rd if they have any unpaid balance.
For all payments made during the billing cycle (1st - last day of the month), the reimbursement is processed and sent to the bank account on file, designated when setting up your accounts, the 3rd week of the following month (around the 21st of the month). The time it takes for the money to appear in your balance may vary based on the policies of your financial institution.
AppFolio Integration Customers: You will not receive reimbursements from Livable Pro as your residents make their payments via their AppFolio Dashboards. Should you have questions regarding your AppFolio reimbursements, please refer to the AppFolio Support Team.
How we send Reimbursement Payouts:
In an effort to reduce our own environmental footprint, Livable only issues direct deposits for funds collected from residents.
If you prefer a more immediate reimbursement, you can instruct residents to remit payment to you directly and can "post-payment" to their profile from the Livable Pro portal; see below.
For more information about posting a resident payment, see our "Posting a Resident Payment" Help Center article.
Tip: Check out the Adding & Updating banking information article to ensure your reimbursement details are up to date!