---
title: "Resident Accounts: Void Transaction"
description: voiding resident charges
---

[Skip to content](https://pro.livable.com/knowledge/resident-accounts-void-transaction#main-content)

English

Show submenu for translations

[More support](https://pro.livable.com/knowledge/kb-tickets/new?hsLang=en)

![Livable Pro-2](https://pro.livable.com/hs-fs/hubfs/Livable%20Pro-2.png?width=309&height=64&name=Livable%20Pro-2.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [More support](https://pro.livable.com/knowledge/kb-tickets/new)
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://pro.livable.com/knowledge?hsLang=en)
2. [Resident Management](https://pro.livable.com/knowledge/resident-management?hsLang=en)

# Resident Accounts: Void Transaction

## Watch the video to learn how to void a transaction for a Resident. The steps are also written out below.

<iframe data-hsv-src="https://play.hubspotvideo.com/v/4146755/id/195525961774" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="195525961774" data-hsv-style="" data-hsv-width="1920" data-hsv-height="1080" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

From the dashboard [https://save.livable.com/active\_dashboard](https://save.livable.com/active_dashboard)

1. On the left side of your Livable Pro Dashboard, select the property from the property listing.
2. In the top right corner, select "Residents."
3. Click on the resident's name, and a new window will open.
4. At the bottom of the new screen, select "View Profile." A new tab will open.
5. Scroll down to the bottom half of the screen, and you will see the resident's ledger under the "Transaction history" tab.
6. Locate the charge you would like to void.
7. To the right of the utility charge, select "Options"
8. Select "Void transaction," and add comments as you see fit.
9. Select "Confirm."

For information about adding a charge or credit to a resident's ledger, visit the "[How to add a charge or credit to a resident](https://pro.livable.com/knowledge/how-to-add-a-custom-charge-or-credit?hsLang=en)" article.

- [Getting Started](https://pro.livable.com/knowledge/getting-started?hsLang=en)
- [Allocating & Billing](https://pro.livable.com/knowledge/allocating-billing?hsLang=en)
- [AppFolio Integration](https://pro.livable.com/knowledge/appfolio-integration?hsLang=en)
- [Account Management](https://pro.livable.com/knowledge/account-management?hsLang=en)
- [Property Settings](https://pro.livable.com/knowledge/property-settings?hsLang=en)
- [Supporting your Residents](https://pro.livable.com/knowledge/supporting-your-residents?hsLang=en)
- [Resident Management](https://pro.livable.com/knowledge/resident-management?hsLang=en)
- [Configuring Utilities](https://pro.livable.com/knowledge/configuring-utilities?hsLang=en)

[![Chill listening crop-3](https://pro.livable.com/hs-fs/hubfs/logo-pro-3x.png?width=115&height=24&name=logo-pro-3x.png "Chill listening crop-3")](http://www.livable.com)

### Getting Help

If you need assistance contact Livable's support team at **[help@livable.com!](mailto:help@livable.com)**

- **[Help Center](https://pro.livable.com/knowledge?hsLang=en):** Access a comprehensive library of articles and guides just like this one!
- **Chat Support:** Chat with our team live Monday-Friday by [logging in](http://save.livable.com/login) to Livable Pro!
- **Support Form:** Not available for a live chat? Complete the [Support Form](https://pro.livable.com/knowledge/kb-tickets/new?hsLang=en), and we will get back to you via email ([help@livable.com](mailto:help@livable.com))

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2025, Livable

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "caption" : {
    "@type" : "MediaObject",
    "contentUrl" : "https://pro.livable.com/media-transcripts/195523289770/en.vtt",
    "inLanguage" : "en",
    "name" : "en Captions"
  },
  "contentUrl" : "https://stream.mux.com/OmAjIY4o9arSp45pZQcbYvZDfkLAT4xnQPbvs4dytaI/capped-1080p.mp4",
  "dateModified" : "2026-01-06T20:20:35.767Z",
  "duration" : "PT1M3.461S",
  "height" : 1080,
  "name" : "Voiding Transactions",
  "thumbnailUrl" : "https://4146755.fs1.hubspotusercontent-na1.net/hubfs/4146755/Voiding%20Transactions.mp4/medium.jpg",
  "uploadDate" : "2025-09-03T18:05:30.329Z",
  "width" : 1920
}
```