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Resident Move-Out & Final Statement

Scheduling a Resident Move Out and a Final Statement Estimation

Scheduling a resident's move-out date in Livable Pro:

Get started by logging in to your Livable Dashboard: save.livable.com/login

  1. Locate your property: In the property listing on the left side of your screen, click on the property address.
  2. Locate the resident: In the top right corner of your screen, select the  "Residents" tab. From the list of residents, locate your resident's name.
  3. Schedule the move-out: To the right of the Resident's name, select "Schedule." It will be listed under the move-out column. A new window will open allowing you to enter your move-out details.
    • Enter the move-out date
    • Choose "Automatically Send Final Statement"
      • Selecting this option automatically sends the final statement to the resident on the move-out date. The final statement estimation will be available 30 days before the move-out date. Otherwise, you must review and manually send the final statement to the resident.

                      OR

    • Choose to Toggle off to send the Final Statement Manually.  
      • You will be reminded via email to review and send the final statement manually on Livable Pro
  2. Select Submit: Once you are done entering your move-out details, click "Submit" to process the move-out date and review the Final Statement estimations

Video walkthrough being added soon...

Additional questions related to Resident Move-Outs:

Can I cancel a Move-Out?

  • Yes, you can cancel a move-out.
    • From the property dashboard, under the "Residents" tab, locate and click the "Schedule" Move-out button.
    • A new window will appear allowing you to click,"Cancel move-out."
    • Your move-out will now be cancelled.

Note:
- If a Final Statement was sent to the resident, ensure the resident is aware the Final Statement is now void as the move-out was cancelled or scheduled in error.

- If a recent statement has gone out, review the resident charges to ensure they include the full number of occupied days, including the day of and days after the scheduled move-out.

When can I enroll the new Resident?

  • Livable Pro allows you to enroll a new resident 1 day after the move-out date.
    • Example: If the resident moved out on April 12th, you can enroll a new resident on the platform with a billing date as early as April 13th. 

Tip: Check out the Enrolling a Resident guide

Can I process the Move-Out for a previous date?

  • Yes, you can process a move-out for a previous date. However, it is best to input a move-out date that is the current date or future date to avoid billing miscalculations. 
    • If the move-out date was in the past and a statement has already covered the days occupied vs. unoccupied, the system will not automatically correct the previous statement's charges. You can manually recalculate the charges to the resident and process a credit to their account.

Tip: See the article "How to add a custom charge/credit" for more assistance.