---
title: How to correct an Allocation Table
description: Allocations can be corrected during the current cycle up until the last day of the month. If a previous allocation table needs corrected there are a few approaches to resolve the correction, please read on or contact our team for support.
---
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2. [Allocating & Billing](https://pro.livable.com/knowledge/allocating-billing?hsLang=en)
# How to correct an Allocation Table
## Allocations can be corrected during the current cycle up until the last day of the cycle. If a previous allocation table needs corrected there are a few approaches to resolve the correction.
Allocation tables can be corrected during the billing cycle up to the last day of the cycle. Several variables impact allocations, including:
- **Utility Configuration:** Allocation method, CAD, GWD, and vacant unit usage.
- **Occupancy:** Accurate resident enrollments and occupancy counts for enrolled and non-enrolled units.
- **Bill Information:** Service date range and total bill value.
If the allocation table needing correction is from a **previous billing cycle** already sent to residents, additional steps are required.
**You can either:**
- **Void Charges:** Remove the incorrect charges from the residents' ledgers and re-enter the correct bill information during the current cycle.
- **To void charge**, refer to the "[Resident Accounts: Void Transaction](https://pro.livable.com/knowledge/resident-accounts-void-transaction?hsLang=en)" Help Center article.
- **To add the correct bill information**, refer to the "[Missed Billing & Billing multiple cycles](https://pro.livable.com/knowledge/adding-a-2nd-allocation-table-for-a-skipped-cycle?hsLang=en)" Help Center article.
**OR**
- **Apply Credits/Charges:** You can always calculate the correct amounts and apply credits or additional charges to adjust the residents ledger.
- **To apply credits and/ or charges**, refer to the "[How to add a charge or credit to a resident](https://pro.livable.com/knowledge/how-to-add-a-custom-charge-or-credit?hsLang=en)" Help Center Article.
**Note: *If your account is integrated with a property management software...***
\- **And you would like the changes to take effect sooner**, you will need to issue the credits/ charges via the resident's ledger in your property management software.
\- **If you proceed with this process** **via the Livable Dashboard**, the changes will not take effect until your next batch is issued and approved.
**To determine the credit/charges to apply:**
When calculating the credit or charge, you want to ensure accuracy by following these steps...
1. From your Livable Dashboard, **select the property** for which the correction belongs.
2. **Click into the current cycle**, this will be the cycle listed at the top of the list.
3. **Select "Add custom table,"** located in the bottom left corner of the allocation window.
1. **Select the utility** you wish to issue a correction for.
2. **Click "Add custom billing.**" You will now see the utility listed with "(Additional)" next to it, "Click Process."
3. **Input the correct bill amount and dates, and click "calculate."**
4. Once our billing engine is done calculating the charges, **review the charges allocated.** You will **compare it against the charges previous billed** to the resident's ledger to determine the credit or charge amount.
5. Once you have determined credit or charge amount, **navigate to the resident's tab to [apply the credits/charges](https://pro.livable.com/knowledge/how-to-add-a-custom-charge-or-credit?hsLang=en).**
6. Once you are done applying your credits/ charges, **return to "Billing" tab to close out the "custom allocation table"** and remove the recalculated bill to ensure residents are not double billed.
1. **Click into the current allocation cycle**
2. Locate the additional table(s), indicated with "(Additional)" next to it. ***Ensure you are only deleting the additional tables you added and not additional tables needing to be processed.***
3. **Click the three dots** to the right of the allocation table, **click "Delete."**
**Cycle End Dates:**
**- If your account is integrated with a property management software**, your cycle ends on the 14th of each month at midnight.
\- **If your account is not integrated with a property management software**, your cycle ends on the last day of each month at midnight.
***Since this process can be complex, don't hesitate to contact our team at help@livable.com for assistance with billing corrections.***
- [Getting Started](https://pro.livable.com/knowledge/getting-started?hsLang=en)
- [Allocating & Billing](https://pro.livable.com/knowledge/allocating-billing?hsLang=en)
- [AppFolio Integration](https://pro.livable.com/knowledge/appfolio-integration?hsLang=en)
- [Account Management](https://pro.livable.com/knowledge/account-management?hsLang=en)
- [Property Settings](https://pro.livable.com/knowledge/property-settings?hsLang=en)
- [Supporting your Residents](https://pro.livable.com/knowledge/supporting-your-residents?hsLang=en)
- [Resident Management](https://pro.livable.com/knowledge/resident-management?hsLang=en)
- [Configuring Utilities](https://pro.livable.com/knowledge/configuring-utilities?hsLang=en)
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