Allocations can be corrected during the current cycle up until the last day of the month. If a previous allocation table needs corrected there are a few approaches to resolve the correction, please read on or contact our team for support.
Allocation tables can be corrected during the billing cycle up until the last day of the month. Several variables impact allocations, including:
- Utility Configuration: Allocation method, CAD, GWD, and vacant unit usage.
- Occupancy: Accurate resident enrollments and occupancy counts for enrolled and non-enrolled units.
- Bill Information: Service date range and total bill value.
If the allocation table needing correction is from a previous billing cycle already sent to residents, additional steps are required you can either:
- Void Charges: Remove the incorrect charges from the residents' ledgers and re-enter the correct bill information this cycle by adding a custom allocation table
OR
- Apply Credits/Charges: Calculate the correct amounts and apply credits or additional charges to resident accounts.
To determine the credit/charges to apply:
- Go to the current billing cycle by selecting "Process billing."
- Select "add a custom table," input the correct bill amount and dates, and click "calculate."
- Review the "current unit billing allocation" and compare it against the "allocation history" of the utility with the error.
- Determine if units are owed credits or need additional charges.
- Navigate to the residencies page under your property to apply the credits/charges.
- Finally, return to "Process billing" to close out the "custom allocation table" and remove the recalculated bill to ensure residents are not double billed.
Since this process can be complex, don't hesitate to contact our team at help@livable.com for assistance with billing corrections.