Skip to content
English
More support
Contact us
  • There are no suggestions because the search field is empty.

3. Recover: Prepare for Utility Billing with Livable Pro to begin recovering!

A step-by-step guide to prepare for and begin using Livable Pro for utility billing after integrating your properties.

Preparing & Processing Utility Bills in Livable Pro

Once your properties and residents are set up in Livable Pro, it’s time to prepare and process utility bills, this guide will walk you through the steps to ensure accurate and efficient billing.

Livable Pro to AppFolioStep 1: Gather Utility Data

Ensure you have all necessary utility bills for the current billing cycle, including:

  • Utility type (e.g., water, sewer, trash).
  • Billing period and service dates for each utility type.
  • Total charges for each utility type.
  • The utility statement for each utility type, if you intend to upload your utility statements. 

Step 2: Upload & Allocate Utility Bills by the 14th of the month.

  1. Log into your Livable Pro Dashboard, save.livable.com/login
  2. Locate the property you would like to allocate.
  3. Select the allocation cycle .
  4. Enter the billing details and upload the utility bill statements.
  5. Confirm the service period and total charges, and click "Calculate."
  6. Review the per unit allocations and then click "Approve."

Step 3: Approve Utility Charges in AppFolio

  1. Navigate to Accounting on the left sidebar in AppFolio
  2. Select Receivables
  3. Select the Utility Charge Review tab to approve or reject the batch.

Step 4: Resident Charges and Statements

  1. Utility Charges will be posted to the Resident Ledgers in the Property Management Software.
  2. Resident statements will be automatically generated and scheduled for delivery on the 15th, sent from Livable via email.

Additional Resources:

3. Key Billing Schedules

  • Utility Allocation Deadline: Allocate utilities by the 14th of each month to ensure charges are included on the next resident statement.
  • Resident Statement Delivery: Statements are automatically sent on the 15th of each month, with payments due alongside rent.

Need Help?

If you’re new to processing utility bills in Livable Pro contact our team at help@livable.com or schedule a call with your Account Manager.

Related Articles:

Support and Resources

  • Help Center: Access a comprehensive library of articles and guides just like this one!
  • Chat Support: Chat with our team live Monday-Friday by logging in to Livable Pro!
  • Support Form: Not available for a live chat? Complete the Support Form, and we will get back to you via email (help@livable.com)