Resident Move-Out & Final Statement

Scheduling a Resident Move Out and a Final Statement Estimation

To Schedule a resident's move-out date in Livable Pro,

1. Select the Property in which the Resident resides.
2. Select "Schedule" under the move-out column for the Resident.
3. Enter the move-out date
4. Choose "Automatically Send Final Statement" 
   • Selecting this option automatically sends the final statement to the resident on the move-out date. The final statement estimation will be available 30 days before the move-out date. Otherwise, you must review and manually send the final statement to the resident.
     
     

     OR

     Toggle off to send the Final Statement Manually.

   • You will be reminded via email to review and send the final statement manually on Livable Pro
5. Select Submit to process the move-out date and review the Final Statement estimations

Video walkthrough being added soon...

Additional questions related to Resident Move-Outs:

Can I cancel a Move-Out?

• Yes, you can navigate back to the "Schedule" Move-out button in Livable Pro to cancel a move-out; if a recent statement has gone out, review that the calculations to the resident include their full number of occupied days.

When can I enroll the new Resident?

• Livable Pro allows you to enroll a new resident 1 day after the move-out date.
  • Example: If the resident moved out on April 12th, you can enroll a new resident on the platform with a billing date as early as April 13th. 

Can I process the Move-Out for a previous date?

• Yes, you can process a move-out for a previous date. However, it is best to input a move-out date that is the current date or future date to avoid billing miscalculations. 
  • • If the move-out date was in the past and a statement has already covered the days occupied vs. unoccupied, the system will not automatically correct the previous statement's charges. You can manually recalculate the charges to the resident and process a credit to their account.